● Web development / Upkeep
Ecommerce website maintenance: someone looks after your site after launch.
Updates, security, backups and changes are handled through one shared queue, with a clear monthly report on the site's health.
Does this sound like you?
Signs it's time to work on the website.
Updates and security patches keep getting put off.
Small changes take days because nobody owns the site.
Plugins and apps are out of date.
You only find out the site is down when a customer tells you.
How we work
Review, plan, then price. In that order.
Step 01
Plan
We agree what is covered: updates, backups, monitoring and response times.
Step 02
Queue
Changes go into one shared list, so requests are handled in order.
Step 03
Report
A monthly note on the site's health, what changed and what is next.
What changes
A site that stays secure, current and working, with one team to ask when something needs changing.
See how we work →Ongoing care for your store
A store needs care after launch. Platforms release updates, apps need checking, security issues come up and small changes keep arriving. When nobody owns the site, these things build up until the store breaks at the worst time.
Our upkeep service gives you one team to ask, one queue for changes and one monthly report.
What upkeep covers
- Platform, theme and app updates, checked on a test copy before they go live.
- Security checks, and prompt action when a problem is found.
- Regular backups, so you can recover quickly if something goes wrong.
- Monitoring, so you hear about problems before your customers do.
- Small changes and fixes, handled through a shared list.
How requests work
Send requests through one channel. We confirm each one, estimate the effort and agree the order. Urgent problems, such as a broken checkout, are handled first.
The monthly report
Every month you get a short report: what we checked, what changed, any issues and what's planned next. The report is written in plain language, so you can share it with your team.
Frequently asked questions
Do you charge for every small change?
Upkeep includes a set amount of small work each month. Larger changes are planned and priced separately, and we'll tell you before we start.
Can we stop upkeep later?
Yes. When the service ends, we hand over the documentation, the access and a summary of the store's current state.
Not sure what your site needs?
Tell us what isn't working. On a 30-minute call we'll review the site and agree a plan before anything is priced.
Book a free call →